Shipping & Returns
SHIPPING & HANDLING
Dispatch / Handling Time
We are in the best practice of dispatching orders, as we dispatch orders the same day we receive them.
In our everyday routine, orders placed before 5:00 PM each day are dispatched the same day. Orders placed after 5:00 PM each day are dispatched to the next business day. Likewise, we take 2-3 business days to dispatch an order.
Business Days and Dispatches
Our business days are Monday to Saturday.
Sunday is a holiday and we do not process/dispatch any orders on Sunday’s.
Orders placed after 2:00 PM on Saturday are dispatched on next business day, which is Monday.
With every order placed by you at healthstory.in we provide shipping docket number which can be used to track order package in transit.
The docket number is provided by the shipping service provider to us and we share it with you. You can track your order package on third-party shipping website by using the shared docket number.
Delivery of an order is solely dependent upon distance and logistics service we choose to deliver your order. We cannot ensure the exact time period of delivery, yet on an average, it takes 5-7 business days for delivery.
If you believe your order has been delayed more than the expected time period, you can contact us at email@example.com or call us at +919827031614 or +919413848247. We will inspect the issue and take the appropriate action.
RETURN PURCHASED ITEM
HealthStory does not accept return of delivered orders. In certain circumstances approved by HealthStory, if you wish to return your order, contact us within 5 days of delivery of order mentioning the reason for return. Also, make sure, the package is not used, opened, assembled or installed. Shipping charges for the return of any order has to be paid for by the customer.
Please meet the following conditions, in case you wish to return your order:
- The product is in unused condition, packed, uninstalled
- All the tags, stickers, materials, and packaging accompanying the product are intact
- The product was delivered to you in the last 5 days
If you meet above conditions email us at firstname.lastname@example.org with the subject line of “Return Request Order ID ###”
Once we receive your return request, we will approve your request and share our address with you and further instructions.
After receiving the returned item, our quality team will inspect the condition of the goods and initiate your refund accordingly.
REPLACEMENT OR EXCHANGE OF PURCHASED ITEM
If the item is damaged/defective/wrong product received, you can contact us at email@example.com or call us at +919827031614 or +919413848247. Once we receive your replacement or exchange request, we will approve your request and share our address.