Terms & Conditions



1.1. www.healthstory.in is an Internet based portal owned and operated by Bandhni, a company incorporated under the laws of India, with its registered office at 29/3, New Palasia, Indore - 452001, Madhya Pradesh, India. Use of the Website is offered to you conditioned on acceptance of all the terms, conditions and notices contained in these Terms, along with any amendments made by Healthstory.in at its sole discretion and posted on the Website, including by way of imposing an additional charge for access to or use of a Service.

1.2. Healthstory.in shall not be required to notify You, whether as a registered user or not, of any changes made to the Terms of Use. The revised Terms of Use shall be made available on the Website. Your use of the Website and the Services is subject to the most current version of the Terms of Use made available on the Website at the time of such use. You are requested to regularly visit the home page www.healthstory.in to view the most current Terms and conditions. You can determine when Healthstory.in last modified the Terms and Conditions by visiting Terms and Conditions sections of website. It shall be Your responsibility to check these Terms of Use periodically for changes. Healthstory.in may require you to provide your consent to the updated Terms of Use in a specified manner before prior to any further use of the Website and the Services is provided on the Website. If no such separate consent is sought, your continued use of the Website, following changes to the Terms of Use, will constitute your acceptance of those changes.

1.3. By (i) using this Website or any facility or Service provided by this Website in any way; or (ii) merely browsing the Website, You agree that you have read, understood and agreed to be bound by these Terms of Use and the Website’s Privacy Policy available at the homepage, www.healthstory.in.

1.4. Healthstory.in agrees to deliver the merchandise ordered by you only at such locations as per the Order Confirmation Form.


2.1. This Website is a platform that facilitates for online sale of merchandise manufactured or distributed by Healthstory.in. The Services are offered to the Users through various modes which shall include, issue of coupons and vouchers that can be redeemed for various services. The purchase of products and services on the Website shall be governed by the Terms of Offer For Sale.

The Website Owner, including subsidiaries and affiliates (http://Healthstory.in) provides the information contained on the website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the website.

Welcome to www.healthstory.in, If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern relationship with you in relation to this website.

The term Healthstory.in or 'us' or 'we' refers to the owner of the website whose registered office is Bandhni, situated at 29/3, New Palasia, Indore - 452001, Madhya Pradesh, India. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

a. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

b. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

c. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

d. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

e. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

f. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

g. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

i. You may not create a link to this website from another website or document without Bandhni or www.healthstory.in prior written consent.

j. Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

Eligibility to Use

3.1. The Services are not available to minors under the age of eighteen (18) or to any Users suspended or removed from the system by Healthstory.in for any reason whatsoever. If you do not confirm to the above qualification, you shall not be permitted to avail of the Services or use the Website. You represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India. Notwithstanding the foregoing, if you are below the age of eighteen (18) years, you may avail the Services provided by Bandhni or Healthstory.in through Your legal guardian in accordance with the applicable laws.

3.2. Healthstory.in reserves the right to refuse access to use the Services offered at the Website to new Users or to terminate access granted to existing Users at any time without according any reasons for doing so.

3.3. You shall not have more than one active Account on the Website. Additionally, you are prohibited from selling, trading, or otherwise transferring Your Account to another party.

User Account, Password, and Security

4.1. Healthstory.in makes the Services available to You through the Website only if You have provided Healthstory.in certain required User information and created an account through Healthstory.in ID and password or other log-in ID and password, which can include a Facebook, Gmail, Yahoo ID or any other valid email ID(collectively, the “Account Information”). The Services may also be subject to procedures for use of the Website, Terms of Offer For Sale, uploaded guidelines, rules, additional terms of service, or other disclaimer & notices, if any (“Additional Terms”). If there is any conflict between the Terms of Use and the Additional Terms, the Additional Terms shall take precedence in relation to that service.

4.2. The Website requires you to register as a User by creating an Account in order to avail of the Services provided by the Website. You will be responsible for maintaining the confidentiality of the Account Information, and are fully responsible for all activities that occur under Your Account. You agree to (a) immediately notify Healthstory.in of any unauthorized use of Your Account Information or any other breach of security, and (b) ensure that You exit from Your Account at the end of each session. Healthstory.in cannot and will not be liable for any loss or damage arising from Your failure to comply with this Section 4.2. You may be held liable for losses incurred by Healthstory.in or any other user of or visitor to the Website due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account Information secure and confidential.

4.3. The Website also allows restricted access to the Services for unregistered Users.

4.4. You shall ensure that the Account Information provided by you in the Website’s registration form is complete, accurate and up-to-date. Use of another user’s Account Information for availing the Services is expressly prohibited.

4.5. If You provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Healthstory.in has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Healthstory.in has the right to suspend or terminate Your Account and refuse any and all current or future use of the Website (or any portion thereof).

Intellectual Property Rights

5.1. The Website and the processes, and their selection and arrangement, including but not limited to all text, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork and computer code (collectively, the “Content”) on the Website is owned and controlled by Healthstory.in and the design, structure, selection, coordination, expression, look and feel and arrangement of such Content is protected by copyright, patent and trademark laws, and various other intellectual property rights.

5.2. The trademarks, logos and service marks displayed on the Website (“Marks”) are the property of Healthstory.in or their vendors or respective third parties. You are not permitted to use the Marks without the prior consent of Healthstory.in, the vendor or the third party that may own the Marks.

5.3. Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Bandhni owns all intellectual property rights to and into the trademark ” Healthstory.in “, and the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, designs, know-how, trade secrets and inventions (patent pending), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks.

5.4. Except as expressly provided herein, you acknowledge and agree that you shall not copy, republish, post, display, translate, transmit, reproduce or distribute any Content through any medium without obtaining the necessary authorization from Healthstory.in or thirty party owner of such Content.

Payment Terms and Conditions:

What payment methods do you accept?

www.healthstory.in offers you multiple payment methods. We accept payments via Credit Cards (Visa, MasterCard), and Debit Cards (Visa, MasterCard & Maestro).

Is it safe to shop online using my Debit card or Credit Card?

All Credit Card, Debit Card and Net banking payments are processed through a secure encrypted connection offered by our payment gateway partners.

Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery.

Are there any hidden charges?

There are absolutely no hidden charges. All taxes and other charges are borne by www.healthstory.in. The prices listed are final and all-inclusive. You only pay the total amount shown in your order summary.

What should I do if my payment fails or is not properly executed?

In case there is a problem while payment, you may try paying again and complete your purchase. If a payment has been made twice, we shall effect a refund within 7 days. Please write to us at healthstory.indore@gmail.com.


www.healthstory.in 5 day Replacement and Exchanges Policy

Healthstory.in does not offer the option to return or exchange products purchased.

Following products shall not be eligible for exchange or replacement:

- Damages due to misuse of product

- Incidental damage due to malfunctioning of product

- Products that have been tampered with

- Any damage/defect which are not covered under the manufacturer’s warranty

- Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product/s delivered


The returns policy will not apply in the following cases:

1. Products with tamper proof packaging which have been opened (packaging to be cut or destroyed to access the product).

2. The product has been used or the tags, labels, packaging etc been removed.

3. Products on clearance sale, combo offer, free gifts.

How to return a product

The returns process will typically follow these steps:

1. Write to Healthstory.in about your intention to replacement/exchange. You will receive a confirmation within 2 days.

2. After confirmation, you send back the product to Bandhni, situated at 29/3, New Palasia, Indore - 452001, Madhya Pradesh, India.

3. After inspection of the item, Healthstory.in will approve the replacement or exchange. In case of return the amount will be refunded online or by cheque. In the case of exchange, the item of the chosen type, size or Colour will be shipped to you. Healthstory.in will bear the shipping charges in case of exchange of goods.


When You use the Website or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.

Feedback and Information

Any feedback You provide to this Website shall be deemed to be non-confidential. Healthstory.in shall be free to use such information on an unrestricted basis. Further, by submitting the feedback, You represent and warrant that (i) Your feedback does not contain confidential or proprietary information of You or of third parties; (ii) Healthstory.in is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) Healthstory.in may have something similar to the feedback already under consideration or in development; and (iv) You are not entitled to any compensation or reimbursement of any kind from Healthstory.in for the feedback under any circumstances.

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.healthstory.in website.

The domain name www.healthstory.in (hereinafter referred to as “Website”) is owned by Bandhni, a company incorporated under the Companies Act, 2015 with its registered office at Bandhni, situated at 29/3, New Palasia, Indore - 452001, Madhya Pradesh, India, (hereinafter referred to as “HealthStory”).

Your use of the Website and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If You transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with Bandhni and these terms and conditions including the policies constitute Your binding obligations, with Healthstory.in.

For the purpose of these Terms of Use, wherever the context so requires “You” or “User” shall mean any natural or legal person who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. Healthstory.in allows the User to surf the Website or making purchases without registering on the Website. The term “We”, “Us”, “Our” shall mean Bandhni.

When You use any of the services provided by Us through the Website, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. It is Your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.


Membership Eligibility

Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a User of the Healthstory.in website and shall not transact on or use the website. As a minor if you wish to use or transact on website, such use or transaction may be made by your legal guardian or parents on the Website. Healthstory.in reserves the right to terminate your membership and / or refuse to provide you with access to the Website if it is brought to HealthStory‘s notice or if it is discovered that you are under the age of 18 years.

Your Account and Registration Obligations

If You use the Website, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Website and refuse to provide You with access to the Website.

Healthstory.in reserves its right to initiate civil and/or criminal proceedings against a user who, files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Healthstory.in may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such user and/or disqualify that user and any related users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.

Trademark Complaint

Healthstory.in respects the intellectual property of others. In case You feel that Your Trademark has been infringed, You can write to Healthstory.in at healthstory.indore@gmail.com.

Applicable Law

Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Indore, Madhya Pradesh, India.

Limitation of Liability



Contact Us

Please contact us for any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Website.

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Ms. Rekha Saboo


29/3, New Palasia,

Indore - 452001

Madhya Pradesh, India.

Contact: +919827031614, +919413848247

Email: healthstory.indore@gmail.com

Time: Mon – Sat (10:00 – 18:00)